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- E-COMMERCE CUSTOMER ASSISTANCE
If you would like assistance shopping online, or if you would like to submit another e-commerce customer service related question, please click here To place an order by phone, please call Michelle or Trisha at 212.532.7796, ext. 300, during EST business hours.
SHIPPING TO THE UNITED STATES
We are pleased to provide free one way ground shipping to the continental U.S. Please keep in mind that orders must be placed by noon EST to guarantee they will go out the same day, but depending on the time, we will work to get your order out. Please refer to the chart below for additional U.S. Express shipping rates:
|Shipping Method||Delivery Time||Shipping Charge|
|Standard Ground||5-7 business days||Free|
|Third Day||3 business days||$19.95|
|Second Day||2 business days||$24.95|
|One Day||1 business day||$34.95|
*All orders with PO/APO/FPO addresses can only be shipped via USPS
*Beach towels have an additional $5.00 handling fee
*Please keep in mind that certain items in our Home Accents Collection have special processing charges due to weight and packaging.
SHIPPING TO HAWAII, ALASKA & CANADA
All orders shipping to Hawaii, Alaska and Canada have a $14.95 processing fee.
Natori.com is partnering with Bongo International to ship to over 220 countries internationally. To learn more about our international shipping, click here