SHIPPING TO THE UNITED STATES

Due to our annual inventory count, all orders placed 01/25/2021 to 01/29/2021 may experience delays. During this time, expedited shipping options will be unavailable. Shipping will resume on 02/02/2021. We apologize for any inconvenience.

We provide free, one-way ground shipping on all U.S. orders, from our warehouse in New Jersey. We are pleased to also offer free returns on orders over $300. Orders $300 or more require signature confirmation upon delivery. Please keep in mind that orders placed after noon ET are not guaranteed to go out the same day. Please allow 1-3 business days for your order to be processed. Please refer to the chart below for additional U.S. Express shipping information: 

*Fine Jewelry pieces are made & shipped out separately within 1-2 days upon ordering & arrive within 5 days.
*Rugs ship out separately and may require a longer lead time.

All orders with PO/APO/FPO addresses can only be shipped via USPS.

SHIPPING CARRIERS

Most shipments go out via USPS. Certain shipments with fragile items are shipped via FedEx. 
Pending the location, international orders may be shipped via DHL.

INTERNATIONAL SHIPPING

We ship to most international destinations. Click here to see the full list.
Please allow up to 4 business days for your order to be processed.
All orders shipping to Canada are shipped USPS for $14.95.
All other locations are shipped either by USPS or DHL for $34.95.
The customer is responsible for paying all taxes and duties.
Kindly note that international shipping is experiencing delays due to the COVID-19 Pandemic.

WEBSITE RETURNS

Click Here for Return Information

EXTENDED HOLIDAY RETURNS

Items on Natori.com will automatically be eligible for a refund through January 15, 2021. 
Order date must be between November 13, 2020 and December 24, 2020.