SHIPPING TO THE UNITED STATES
We provide free, one-way ground shipping on all U.S. orders, from our warehouse in New Jersey. We are pleased to also offer free returns on orders over $300. Orders $300 or more require signature confirmation upon delivery. Please keep in mind that orders placed after noon ET are not guaranteed to go out the same day. Please allow 1-3 business days for your order to be processed. Please refer to the chart below for additional U.S. Express shipping information:
SHIPPING METHOD |
DELIVERY TIME |
SHIPPING CHARGE |
|
Standard Ground |
3-8 business days, depending on location |
Free |
|
Second Day |
2 business days *order by 12PM ET |
$24.95 |
|
One Day |
1 business day *order by 12PM ET |
$34.95 |
*Fine Jewelry pieces are made & shipped out separately within 1-2 days upon ordering & arrive within 5 days.
*Rugs ship out separately and may require a longer lead time.
All orders with PO/APO/FPO addresses can only be shipped via USPS.
SHIPPING CARRIERS
Most shipments go out via USPS. Certain shipments with fragile items are shipped via FedEx.
Pending the location, international orders may be shipped via DHL.
INTERNATIONAL SHIPPING
We ship to most international destinations. Click here to see the full list.
Please allow up to 4 business days for your order to be processed.
All orders shipping to Canada are shipped USPS for $14.95.
All other locations are shipped either by USPS or DHL for $34.95.
The customer is responsible for paying all taxes and duties.
Kindly note that international shipping is experiencing delays due to the COVID-19 Pandemic.
WEBSITE RETURNS
Click Here for Return Information
EXTENDED HOLIDAY RETURNS
Items on Natori.com will automatically be eligible for a refund through January 15, 2020.
Order date must be between November 13, 2019 and December 24, 2019.