SHIPPING TO THE UNITED STATES
We provide free, one-way ground shipping on all U.S. orders, from our warehouse in New Jersey. We are pleased to also offer free returns on orders over $300. Orders $300 or more require signature confirmation upon delivery. Please keep in mind that orders placed after noon ET are not guaranteed to go out the same day. Please allow 1-3 business days for your order to be processed. Please refer to the chart below for additional U.S. expedited shipping information:
SHIPPING METHOD |
DELIVERY TIME |
SHIPPING CHARGE |
|
Standard Ground |
3-8 business days, depending on location |
Free |
|
Second Day |
2 business days *order by 12PM ET |
$24.95 |
|
One Day |
1 business day *order by 12PM ET |
$34.95 |
*Fine Jewelry pieces are made to order & shipped out separately within 5 business days upon ordering.
*Rugs ship out separately and may require a longer lead time.
All orders with PO/APO/FPO addresses can only be shipped via USPS.
SHIPPING CARRIERS
Most orders shipping to US destinations go out via USPS. Certain domestic shipments with fragile items are shipped via FedEx.
INTERNATIONAL SHIPPING
Natori has partnered with Global-E in shipping via DHL to most international destinations.
Click Here for International Shipping Information
WEBSITE RETURNS
Click Here for Return Information
EXTENDED HOLIDAY RETURNS
Items on Natori.com will automatically be eligible for a refund through January 15, 2021.
Order date must be between November 13, 2020 and December 24, 2020.