ORDER POLICY

 

Order Cancellations

An order may be canceled if it has not been fulfilled. For assistance with canceling an order, please reach out to our Customer Service team.

 

Order Modifications

An order may be modified if it has not been fulfilled. Shipping addresses and products are eligible for modification. Credit cards, billing addresses, gift wrap, and shipping methods are not eligible for modification. For assistance with modifying an order, please reach out to our Customer Service team.

 

Price Adjustments

Price adjustments will only be honored within 7 business days of the purchase date. To be eligible, the item must be the exact same style, size, and color as the product currently on sale. Price adjustments for sale items from 3rd party retailers will be at the company’s discretion.

 

Promo Code Policy

Promo codes cannot be combined with other promo codes or automatic promotions, except for our automatic bundle promotions. Only one promo code can be applied per order.

 

Applying a Promo Code

Promo codes may be applied during checkout. If you're shopping on a mobile device, simply proceed to the Payment section of the checkout process, where you'll find the option to enter your promo code.

 

 

How to Log Into Your Account

1. Go to the Sign In page

  • On desktop: Click the person icon in the top right, then click Sign In.
  • On mobile: Tap the menu icon (☰) in the top left, scroll down, and tap Sign In.
  • Or go directly to: natori.com/login

2. Choose how to sign in

  • Use Shop or your email address.
  • To sign in with Shop, follow the prompts.
  • To sign in with email, just enter your email—no password needed.

3. Enter your one-time login code

  • After clicking Continue, check your email for a 6-digit code.
  • Check spam or promotions folders if you don’t see it right away.
  • Enter the code to complete login.
Tip: If you haven’t signed in before, a new account will be created automatically after code verification.

 

What You Can Do in Your Account

  • View your order history
  • Save payment methods (if enabled)
  • Update your account info

 

2025 Account Update Highlights

  • No passwords: A one-time code is sent to your email for every session.
  • Easy setup: Don’t have an account? It’s created automatically after code verification.
  • Secure checkout: Save payment info if available.
  • New design: Login is hosted by Shopify and may look slightly different from the rest of the site.

 

Troubleshooting Tips

  • Didn’t get the code? Check spam/junk/promotions folders and verify your email address.
  • Code not working? Request a new one and try again.
  • New session? You’ll need a new code every time. Codes expire shortly after being sent.

Still need help? Contact our customer support or use the live chat on our site.