Shipping Methods
We offer free ground shipping on all U.S. orders of $50 or more, shipped from our warehouse in New Jersey. Please allow 1–3 business days for your order to be processed before it ships. Orders placed after 12:00 PM ET are not guaranteed to ship the same day.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Ground | 4–8 business days | $9 on orders under $50. Free on orders $50+. |
| Express | 2 business days* | $24.95 |
*Express orders must be placed by 12:00 PM ET on a business day. Delivery is 2 business days from the date your order is fulfilled — not the date it is placed.
Orders of $300 or more require a signature upon delivery. Free returns are available on orders over $300.
Most U.S. orders ship via USPS Ground Advantage or UPS Ground Saver. USPS Ground Advantage shipments are delivered by USPS, while UPS Ground Saver shipments are often transferred to USPS for final delivery. Express orders ship via UPS 2nd Day Air.
All orders shipping to PO Box, APO, or FPO addresses are shipped via USPS only.
Important:If USPS does not deliver to your street address, please enter your PO Box as your shipping address. If you do not have an active PO Box, please contact Customer Service to arrange delivery via UPS Ground to your street address.
- Fine Jewelry is made to order and ships separately within 5 business days of your order. Lab-grown diamonds ship within 7 business days.
- Rugs ship separately and may require a longer lead time than standard items.
Order Marked as Delivered but Not Received
Please allow up to 3 business days for the package to arrive. Carriers occasionally mark a package as delivered before it has been physically dropped off, and it typically arrives shortly after.
If your order is not received within 3 business days of the delivery confirmation, please contact Customer Service within 30 days of the carrier's delivery date. We cannot resolve unreported delivery issues after 30 days.
Package Stuck in Transit
If your package is experiencing a delay, our customer service team can open a mail search request on your behalf. This process typically takes 3–5 business days before a resolution can be provided. Contact Customer Service to request a mail search.
Items ordered between November 1 and December 24 are eligible for return through January 15 of the following year.
We ship to most international destinations via DHL Global Express, in partnership with Global-E. Select your country in the navigation menu to shop and check out in your local currency.
Visit the International Shipping Portal to track your order or start a return.
All items — including sale items — are eligible for return within 30 days of the order date. Free returns are available on U.S. orders of $300 or more. For U.S. orders under $300, a $5 return fee applies to refunds issued to the original payment method. Return fees are waived for Digital Gift Cards, Direct Exchanges, and Store Credit Exchanges. International return fees vary by location and will be calculated at the time of return.