WEBSITE RETURNS

We are pleased to offer free returns on US orders over $300. A flat $5 fee for return shipping costs will be deducted on domestic orders less than $300. If you are unhappy with your unworn, packaged, and tagged garment for any reason, you may return it in accordance with the Returns Policy below. 

 

POLICY 

• The Natori Company will only accept returns of items purchased on natori.com We cannot accept returns on items that were purchased elsewhere. 

• Items purchased from The Natori Company via www.natori.com can only be returned using this policy. Department stores, boutiques, and other stores that carry product made by The Natori Company will not accept returns of items purchased at www.natori.com. 

• All items returned to www.natori.com must be in re-saleable condition, with original product packaging and tags attached. Items returned to us that don’t meet these standards will be returned to the customer. The Natori Company reserves the exclusive right of final judgment to determine whether an item meets the aforementioned standards.

• Items returned in acceptable condition with a postmark less than 30 days after the delivery date will be credited at item price to the original form of payment(including any tax, but not including express shipping).

• Items purchased on www.natori.com returned to The Natori Company in acceptable condition with a postmark between 30 and 60 days after the delivery date will be exchanged for website credit (including any tax, but not including shipping costs).

• If for any reason there are quality issues with your items please contact us at help@natori.com within 90 days of your purchase.

• Underwear, boy shorts, and panties must be tried on over your own underwear or other similar clothing. Any evidence against this policy will result in a refusal of your return.

• Legwear, including socks & tights can be fully refunded within 30 days if unused and unopened unless there is a manufacturing defect.

• Items purchased on "final sale" are not eligible for a return. Any final sale items that are returned without prior authorization will be returned back to you.

• The Natori Company reserves the right to make final judgment on all returns and exchanges.

• Price adjustments will only be honored within 7 business days of the purchase date. Price adjustments for 3rd party retailers will be at the company’s discretion.  


EXTENDED HOLIDAY RETURNS

Items on natori.com will automatically be eligible for a refund through January 15, 2022. Order date must be between November 1, 2021 and December 24, 2021. 

 

FINE JEWELRY RETURNS

Items purchased from natori.com are eligible for a full refund within 30 days of the shipping date. Items must be unworn and in the state that you received them. 

 

 

PROCESS 

To return an item/items, please take the following steps:

1) Click here to start your Domestic Return.  You will need the order number and the zip code of the order's shipping address.  Click here for International Returns.

2) Follow the prompts in selecting the item(s) to return and the reason you are returning. 

3) Upon completing your return request, you will be prompted to print the packing slip and prepaid shipping label. Include the packing slip in the package alongside the item(s) you are returning. Append the shipping label to the outside of the package and check that all other labels or barcodes have been removed or blacked out with a marker.

4) Drop your sealed return package at a USPS drop box.

5) We will notify you by e-mail once the return has been received and processed. Typically, returns are processed and refunds are issued to your bank within 14 days of receipt to our warehouse.  If you have any questions about the return process, or if you need a copy of your order confirmation, please e-mail our Customer Service department at help@natori.com

 

EXCHANGES

The fastest way to exchange a product is to request a return in our Returns Center and to place a new order with Instant Credit.  Upon completing your return request, qualifying orders will be given a gift code that may be used to buy something new right away.  Instant Credits come with no strings attached: any unused portion of your voucher will be refunded after receiving your items.

 

 

INTERNATIONAL RETURNS

Click here for International Returns.