WEBSITE RETURNS
We are pleased to offer free returns on US orders over $300. A flat $5 fee for return shipping costs will be deducted on domestic orders less than $300. If you are unhappy with your unworn, packaged, and tagged garment for any reason, you may return it in accordance with the Returns Policy below.
POLICY
• The Natori Company will only accept returns of items purchased on natori.com We cannot accept returns on items that were purchased elsewhere.
• Items purchased from The Natori Company via www.natori.com can only be returned using this policy. Department stores, boutiques, and other stores that carry product made by The Natori Company will not accept returns of items purchased at www.natori.com.
• All items returned to www.natori.com must be in re-saleable condition, with original product packaging and tags attached. Items returned to us that don’t meet these standards will be returned to the customer. The Natori Company reserves the exclusive right of final judgment to determine whether an item meets the aforementioned standards.
• Returns authorized within 30 days of the delivery date and returned in acceptable condition will be credited at item price to the original form of payment (including any tax, but not including any shipping fees paid). A $5 fee return fee will be deducted on orders under $300.
• Returns authorized between 30 and 60 days after the delivery date and returned in acceptable condition will be exchanged for a gift voucher (including any tax, but not including any shipping fees paid). A $5 fee return fee will be deducted on orders under $300.
• If for any reason there are quality issues with your items please contact us at help@natori.com within 90 days of your purchase.
• Underwear, boy shorts, and panties must be tried on over your own underwear or other similar clothing. Any evidence against this policy will result in a refusal of your return.
• Legwear, including socks & tights can be fully refunded within 30 days if unused and unopened unless there is a manufacturing defect.
• Items purchased on "final sale" are not eligible for a return. Any final sale items that are returned without prior authorization will be returned back to you.
• The Natori Company reserves the right to make final judgment on all returns.
• Price adjustments will only be honored within 7 business days of the purchase date. Price adjustments for 3rd party retailers will be at the company’s discretion.
• Promo codes cannot be stacked with other promo codes or automatic promotions. Only one promo can be applied per order.
• Should your order be marked as delivered but not received, you must contact us within 30 days of the carrier's posted delivery date for a resolution. The Natori Company is not liable for unreceived orders not communicated within 30 days of delivery.
EXTENDED HOLIDAY RETURNS
Items on natori.com will automatically be eligible for a refund through January 15, 2024. Order date must be between November 1, 2023 and December 24, 2023.
FINE JEWELRY RETURNS
Items purchased from natori.com are eligible for a full refund within 30 days of the shipping date. Items must be unworn and in the state that you received them.
PROCESS
To return an item/items, please take the following steps:
1) Click here to start your Domestic Return. You will need the order number and the zip code of the order's shipping address. Click here for International Returns.
2) Follow the prompts in selecting the item(s) to return and the reason you are returning.
3) Drop your sealed return package at a USPS drop box or hand to a postal service agent.
4) We will notify you by e-mail once the return has been received and processed. Typically, returns are processed and refunds are issued to your bank within 2 business days of receipt to our warehouse. If you have any questions about the return process, or if you need a copy of your order confirmation, please e-mail our Customer Service department at help@natori.com.
EXCHANGES
Sorry, we are not able to offer exchanges currently.