Privacy & Usage Policy
This document was last updated on September 21, 2020
Acknowledgement and Acceptance of Terms: The Natori Company is committed to protecting your privacy. This Privacy and Usage Statement sets forth our current privacy and usage practices with regard to the information we collect about you when you or your computer interact with our website or visit our store. The information is used to enhance your shopping experience and is used to communicate with you about our products, services and promotions. By accessing and using www.natori.com, you acknowledge, agree and fully understand The Natori Company’s Privacy & Usage Statement, detailed below, and freely consent to the information collection and use practices described in this statement. Further, you agree that such policy is subject to all applicable laws and your use of such is undertaken at your own risk.
Information We Collect and How We Use It: The Natori Company collects certain personal information from and about its users to enhance a customer’s shopping experience and to provide better services. We collect this information in at least three ways, including: directly from our Web Server logs, from Cookies, and from Users.
My Account – On natori.com you have the opportunity to create a personal shopping account. This account allows you to check out quicker and easier. When you create this account you are authorizing The Natori Company to store your name, email address and any other information you have included when setting up the account.
Email List – On natori.com you can sign up to receive promotional emails from us. Signing up to this email list can include but is not limited to such information as name, email address, mailing address, telephone numbers, gender, age, birthday and shopping preferences.
Customer Service – Natori.com provides customer service to our customers and our representatives may ask for information such as name, email address, mailing address, telephone numbers and, if you make a purchase, credit card information to better assist you. If credit card information is required over the phone, The Natori Company does not store this information.
Surveys, Sweepstakes & Promotions – There are times on the website when you may be asked to participate in a survey, sweepstake and/or promotion. If you choose to participate, certain information such as name, email address, mailing address, telephone numbers, gender, age, birthday and shopping preferences may be asked. This information is for the benefit of the survey, sweepstake and/or promotion and if you have given your permission, communication may be sent about future promotions.
Use of Personal information: Personal information collected on our website can be used for various purposes including but not limited to:
- To send communication to customers about Natori products, services, surveys and/or promotions
- Website and store improvement to enhance your shopping experience
- To track customer traffic
- Requested transaction processing
- Prevent and detect fraud and abuse
- Enable service providers to perform certain activities on our behalf
- Comply with legal obligations
Making a Purchase: We collect personal data from you in order to process your purchase, confirm your order, and ship merchandise to you. This personal data may include your name, payment card information, billing and shipping address, telephone number, email address, and date of birth. Natori does not store your payment card information unless you choose to save it in your “My Account” (see below).
Creating an Account: You have the opportunity to create a personal account with Natori, which allows you to shop faster and easier online. When you create a personal account with Natori, we collect personal data which may include your name, payment card information, billing and shipping address, telephone number, email address, and date of birth. By creating a user name and a password of your choice, you may access your account online at any time to view and/or edit your profile, address book, payment methods, order history, wish list, and email preferences. You are responsible for maintaining the confidentiality of your access information and for controlling access to your account. If you ever use a public computer to visit your account, we strongly encourage you to log out at the conclusion of your session.
Marketing: You may sign up on the Website to receive promotional emails, texts, and other communications from Natori. When you sign up, we may collect personal data such as your name, mailing address, telephone number, email address, date of birth, and preferences. If you elect to be added to the Natori marketing list, we may use your contact information to communicate with you about products, promotions, services, offers, news, and events from Natori.
Customer Service: If you call, email or chat with our Customer Service, we may collect personal data such as your name, mailing address, telephone number, email address, and – if you choose to make a purchase – your payment card information and billing address. We use this information to assist you and to process and/or review your transaction. Natori does not store your payment card information unless you choose to include it in your “My Account” (see above).
Public Forum: From time to time, you may be able to participate in an online customer forum or other public or private forum on the Website where you can post comments or other content. In order to participate in such a forum, we may ask for information such as your name, mailing address, telephone number, email address, date of birth, and preferences, and we may request that you create a username and password. We may use the information you provide to us in order to communicate with you about our products, services and promotions if you have provided your consent. If you voluntarily disclose information, personal or otherwise, online in any community area (whether through the Website or any other services available online), that information can be collected and used by others. Accordingly, you should use caution when sharing any personal data with others in any community area (whether through the Website or any other services available online).
INFORMATION WE COLLECT BY AUTOMATED MEANS
Cookies: Cookies are files that contain information about your general Internet usage, and are stored on the hard drive of your device. From these cookies, we may collect information about your browser, including, where available, your IP address, operating system and browser type, for system administration. Cookies help us to improve our Website and to deliver a better and more customized service. They enable us to:
- estimate usage numbers and patterns;
- store information about your preferences;
- customize our Website according to your individual interests;
- speed up your searches; and
- recognize you when you return to our Website.
Pixel Tags: We may also use "pixel tags" (sometimes called “Internet tags”, "web beacons" or "clear GIFS"), which are tiny graphic images, on our Website. Pixel tags help us analyze our customers’ online behavior and measure the effectiveness of our Website and our advertising. We work with service providers that help us track, collect, and analyze this information. Pixel tags on our Website may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Website. This information may include your device’s IP address, your browser type, your operating system, date and time information, and other technical information about your device. We may also track certain information about the identity of the website you visited immediately before coming to our site. We do not otherwise track any information about your use of other Website.
SMS: You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart reminders. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages.
If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional SMS text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. These may include cart reminder messages. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Text Messages from us at any time by replying “STOP” to any Text Message you receive from us. For help, reply “HELP” to any Text Message you receive from us or email firstname.lastname@example.org. In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any SMS messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit SMS messages, you may not receive the Text Messages.
If you change or deactivate the phone number you provided, you have an affirmative obligation to update your account information and the phone number(s) attached to your account to prevent us from inadvertently communicating with anyone who acquires any phone number(s) previously attributed to you, and any new phone number(s) you attach to your account may receive our standard marketing Text Messages unless you also unsubscribe via the above procedures.
Other Tracking Technology: Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us. We also work with business partners that use tracking technologies to deliver promotions on our behalf across the Internet. These companies may collect information about your visits to our Website, and your interaction with our advertising and other communications. We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our Website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes. We may also use hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising.
The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as: personalization of offers or advertisements; analytics about how you engage with websites or ads; and other commercial purposes. For more information about the collection, use, and sale of your personal information and your rights, please use the below links."
REMOVAL FROM MARKETING LIST
To be removed from our marketing list, please email us at email@example.com, or simply click the unsubscribe button found at the bottom of any of the emails that we send you. If you have set up “My Account,” you can also go to the “email preferences” section of your account and modify your subscription settings. Please allow us at least ten (10) business days from when the request was received to complete the removal, as some of our promotions may already be in process before you submit your request.