Tracking numbers are assigned to packages upon departure from our warehouse. Your tracking number will be sent to you in a shipment confirmation e-mail. It may take up to 48 hours before your package is checked into the carrier’s tracking system. So even though a package may have been shipped by us, it is possible the carrier may not be able to provide information about your package for 48 hours after shipment.
Orders From Canada, Hawaii, Alaska and P.O. Addresses:
- Orders from Canada, Hawaii, Alaska and P.O. addresses are shipped through USPS and could take up to 2 weeks.
- Once your receive your tacking number through e-mail visit usps.com or click here and follow the prompts to track your order.
All Other Continental U.S. Orders:
- All other continental U.S. orders are shipped through UPS.
- Once you receive your tracking number through e-mail visit ups.com or click here and follow the prompts to track your order.
*If you have any further questions regarding your order, please contact customer assistance here or call Michelle or Trisha at 212.532.7796, ext. 300, during EST business hours.
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